Shipping policy

Shipping Policy

Thank you for shopping with SoulSweets Studio! Here's everything you need to know about how we ship your order.

Processing Time Orders are processed within 2–5 business days. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery We currently ship within Canada. Shipping rates are calculated at checkout based on your location and order size.

Estimated Delivery Times

• Standard shipping: 5–10 business days
• Expedited shipping: 2–5 business days (where available)

Delivery times are estimates and may vary due to carrier delays or peak seasons.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

Damaged or Lost Orders If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date at [your email address] and we'll make it right.

Questions? Reach out to us at ronda@soulsweeets.co — we're happy to help!